Q: What are junk journal scrap packs?
A: Junk journal scrap packs are collections of foraged paper treasures, packaging and 'trash'. At richardstitches, we try to reduce waste by upcycling it into beautiful kits for you to use in your own journals and scrapbooks!
Q: Do you ship internationally?
A: Yes! But only to the UNited States and Canada at the moment.
Q: Do you offer tracked shipping?
A: No, we don't offer tracked shipping as we send all of our parcels using a standard sized envelope. This keeps your order safe and keeps prices low. If an order is lost, please reach out to us at richardstitchestore@gmail.com for a replacement to be sent out.
Q: When will I receive my order?
A: We aim to post orders within 24-48 hours so you can unwrap them as soon as possible ♥︎ Please allow up to 2 weeks to receive your order via Auspost.
Q: I have an issue with my order, what do I do?
A: If you have any issues or queries with your order, please do not hesitate to email us at richardstitchestore@gmail.com and we will get back to you as soon as possible. We value each and every customer and will always do our best to help.
Q: I have a question that isn't answered on the FAQs page, what do I do?
A: Please email us at richardstitchestore@gmail.com and we will get back to you as soon as possible.
